FAQ
❄️ Product & Usage
1. What is the FuelMate™ Ice Recovery Tub made of?
The tub is constructed from durable waterproof Oxford fabric and PVC, ensuring long-lasting use and effective insulation.
2. How much water does it hold?
It has a capacity of up to 80 litres, providing ample space for full-body immersion.
3. Is it portable?
Yes, the tub is foldable and lightweight, making it easy to store and transport for use at home or on the go.
4. How do I set it up?
Simply unfold the tub, insert the support rods, and fill it with cold water and ice. The included drainage valve allows for easy emptying after use.
📦 Shipping & Delivery
5. Do you offer free shipping?
Yes, we provide free shipping Australia-wide with no hidden fees.
6. How long will delivery take?
Delivery times vary by location, but most orders arrive within 3-7 business days.
7. Can I track my order?
Absolutely! Once your order is dispatched, you'll receive a tracking number via email to monitor your shipment.
🔄 Returns & Warranty
8. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, please contact our support team to initiate a return.
9. Is there a warranty?
Yes, the FuelMate™ Ice Recovery Tub comes with a 1-year warranty covering manufacturing defects.
💳 Payments
10. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
11. Is my payment information secure?
Yes, we use SSL encryption to ensure all transactions are secure and your personal information is protected.
📞 Support
12. How can I contact customer service?
You can reach us via the 'Contact Us' page on our website or email us directly at fuelstoreau@gmail.com
13. What are your customer service hours?
Our support team is available Monday to Friday, 9 AM to 5 PM AEST.